Harrwoods Timber Co (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you interact with us.
1. What Information We Collect
We may collect the following types of personal information:
-
Your name
-
Contact details (including phone number, email address, and physical address)
-
Information about the products or services you enquire about or purchase
-
Details of your communication with us
We only collect personal information that is necessary for our business functions and activities.
2. How We Collect Your Information
We collect your information directly from you when you:
-
Contact us via phone, email, or through our website
-
Make an enquiry or request a quote
-
Place an order or purchase our timber products or services
-
Subscribe to our mailing list or updates (if applicable)
3. How We Use Your Information
We use your personal information to:
-
Respond to your enquiries and provide quotes
-
Deliver our timber products and services
-
Manage our customer relationships
-
Maintain internal records
-
Comply with our legal obligations
4. Disclosure of Your Information
We will not sell or rent your personal information. We may disclose your information to:
-
Service providers who assist us in delivering our services (e.g., delivery contractors, IT support)
-
Regulatory authorities if required by law
-
Other third parties with your consent or as authorised by law
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information is stored securely, whether in physical or electronic form.
6. Access and Correction
You may request access to the personal information we hold about you, and you may request corrections if you believe it is inaccurate or outdated.
To make a request, contact us using the details provided below.
7. Website and Cookies
If our website uses cookies, they are used to enhance your browsing experience and collect non-identifying information about your usage patterns.
8. Contact Us
If you have any questions about this Privacy Policy or wish to access or update your information, please contact us:
Harrwoods Timber Co
📍 Bathurst NSW 2795
📞 0403 526 458
📧 [email protected]
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.